Shipping & Returns

Welcome to naturalfrutaplanta.com, we offer door to door delivery to customers from most countries of the world, such as USA, Canada,United Kingdom, Australia,Singapore, Malaysia, etc. Please kindly note that we DON'T ship to Germany,Ireland,Brazil, Italy, Israel, and Estonia,and New Zealand now

All orders will be shipped 24-48 hours after payment received.


Weekend and holiday orders will be sent at the next working day


The goods will be delivered by EMS and HongKong Post, Local Post Office will deliver to door


EMS costs about 5-7 working days for delivery and HongKong Post is about 15-20 working days


Due to customs clearance waiting, please allow possible 1-3 days delay


Countries that EMS doesn't reach will be delivered by HongKong Post


Tracking number is available in 48 hours; please make sure your email address is correct


Correct address affects efficient delivery; please ensure the shipping address is accurate


Signature is asked, please make sure you can sign the goods by yourself, or please leave message when placing the order


We are not responsible for lost packages or miss delivered packages due to incorrect shipping address or nobody sign it or pick it up after attempted delivery


It is the buyers' responsibility to pay for additional shipping under above shipping error


Free shipping is only applicable on orders equal or more than 6 sets


We are trying out best to deliver your goods safely and effectively, but we don't hold responsible for shipping delays due to inclement weather, incorrect address or any shipping delays outside the realm of our responsibility


Tracking Site


USPS: http://www.usps.com , for USA customers only
EMS: http://www.ems.com.cn/english-main.jsp  (Click the verification code box, it will display some digits and input those to trace your order)
HK Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp


Please contact us for more about delivery if you didn't find what you need here


Return Policy


Usually we DO NOT accept any returns or exchanges unless you have

1. Received Wrong Goods
2. Received Damaged goods

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